Question 1

When should I upgrade from pay-as-you-go to the Team plan?

Accepted Answer

If your monthly usage regularly exceeds $30, the $299 Team plan becomes cheaper because it includes 5,000 questions, 100 documents, 10 seats, and API access. Below $30/month, pay-as-you-go is more economical.

Question 2

What is included in the $10 free credit?

Accepted Answer

The $10 credit applies to actual GPU inference and embedding usage. For a light individual user uploading a handful of documents and asking ~50 questions per month, that credit typically lasts 1–2 weeks.

Question 3

Can I cancel my subscription anytime?

Accepted Answer

Yes. Team and Enterprise subscriptions can be canceled at any time; you keep access through the end of the current billing cycle and retain read access to previously uploaded documents.

Question 4

Does the Team plan include API access?

Accepted Answer

Yes. All Team ($299/mo) and Enterprise plans include programmatic API access, API keys, and SDK support for integrating OrbanAI into your own applications.

Question 5

What payment methods are supported?

Accepted Answer

Credit card via TapPay for Taiwan customers, international credit cards, and Binance Pay for crypto. Statutory invoices (Taiwan 統一發票) are supported for Team and Enterprise plans.

Feature	ChatGPT Plus	DIY RAG	Harvey	OrbanAI
Data privacy	❌ Sent to OpenAI	✅	✅	✅
Citations	❌	⚠️ Build your own	✅	✅
Setup time	Instant	2–4 weeks	Months	30 seconds
Chinese support	⚠️	⚠️	❌ English-first	✅
LINE support	❌	—	❌	✅
Entry cost	$20/mo locked	$1000s/project	$10,000s	$10 free + PAYG
Team price (10 ppl)	$200/mo	$1000s/mo/person	Enterprise only	$299/mo (whole team)

Start with $10 free.

Individual

Team

Enterprise

When should you upgrade from pay-as-you-go?

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